How we've helped clients win
A selection of engagements across our three pillars. Details are anonymized to protect client confidentiality.
Faster, more accurate insurance processing
A growing commercial insurance organization faced rising costs, slow turnaround, and inconsistent quality across back-office processing. We stood up a dedicated, governed pod and redesigned the workflow.
- 50%+ reduction in processing cost
- Materially faster processing turnaround
- 95% first-pass accuracy
Major products launched months early
A software company needed to bring a slate of large new products to market faster than internal capacity allowed. We added a senior squad with PM, QA, and DevOps that owned delivery against the roadmap.
- Key products shipped months ahead of projection
- 40% faster feature cycle time
- 3× more frequent releases
3–4 days cut from mortgage processing
A mortgage operation needed to compress its end-to-end processing timeline without sacrificing quality or compliance. We deployed trained processors and tightened the workflow with QA and clear handoffs.
- 3–4 days removed from total processing time
- Higher throughput per file
- Consistent, compliant quality
Loan officer assistants that lift capacity
Loan officers at a mortgage company were struggling to keep up with client demands and timelines. We provided dedicated loan officer assistant staff to absorb coordination and processing work.
- Faster response to client demands and timelines
- More loans supported per officer
- Loan officers freed to focus on clients and closings
Transforming Back-Office Operations for a Growing Insurer
The Challenge
- High and rising back-office processing cost
- Slow turnaround that strained client relationships
- Quality that varied across people and volume spikes
- Limited visibility into throughput and accuracy
What We Did
- Redesigned the core processing workflow end to end
- Stood up a dedicated offshore pod with local leadership
- Built QA, governance, and performance reporting in
- Layered in automation and an AI-readiness path
The Results
Organizations we work with
United Commercial Program Managers
Additional client logos shown with written permission. Anonymized engagements protect client confidentiality.
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