Submissions & intake
Document collection, checklist completion, data entry, submission assembly, and handoffs to underwriting or program teams.
Insurance operations
Insurance operations that scale without losing quality
Agile Tech Ops helps North American insurance organizations build dedicated Philippine teams or run AI-enabled managed services around submissions, policy processing, servicing, claims administration, quality review, and exception handling.
You keep coverage decisions, accountability, and control of the operating model. We supply specialized talent, local support from Makati, process discipline, and a practical path to automation and AI.
Built for insurance operators
For carriers, MGAs, program managers, and TPAs under volume pressure
When back-office cost rises, turnaround slips, or quality varies with volume, adding seats alone rarely fixes the operation. Insurance work needs reliable processes, judgment, and a clear record of decisions.
Coverage decisions, underwriting authority, and claim adjudication stay with your authorized professionals and operating model.
- Commercial and specialty programs with growing submission or endorsement volume
- Policy administration teams stretched on renewals, endorsements, and data cleanup
- Claims operations needing intake, documentation, and status support with clear escalation control
- Leaders who want Philippine capacity without building a local legal and HR operation
- Teams adopting AI with human review, QA, and clear ownership
Where we plug in
Support the work behind policies and claims
We recruit and operate around your systems and SOPs, or redesign the workflow when you want Agile accountable for throughput, quality, and continuous improvement.
Policy processing & servicing
New business setup support, endorsements, renewals, cancellations, billing-support tasks, and policy data maintenance.
Claims administration support
First notice of loss (FNOL) intake support, documentation gathering, status updates, diary management, and preparation for adjuster or examiner review. Final claim decisions stay with you.
Quality, compliance & reporting
First-pass QA, sampling, exception logs, operational reporting, and work trails that support your audit requirements.
Exception & escalation management
Clear rules for what the team handles, what gets escalated, and how decisions are documented.
Knowledge & AI-ready operations
Document classification, knowledge-base upkeep, and human review as automation and AI enter the workflow.
Engagement models
Choose how much ownership you want
Start with the control model that fits your operation today. Expand into process redesign, software, or AI readiness when the value is clear.
Dedicated offshore team
You direct priorities, workflows, and day-to-day standards. Agile recruits, employs, and supports the team locally in the Philippines.
Best when you want a team that works as an extension of your organization, with a path toward a managed model later.
Build a dedicated team →AI-enabled managed services
Agile manages the workflow, team, performance, and improvement program. Delivery can align to volumes, turnaround, accuracy, and agreed service levels.
Best when you want accountability for outcomes. The scope can include automation, AI assistance, QA, and reporting.
Explore managed services →People + process + AI
Improve the workflow before you scale the headcount
Agile starts with how the work gets done: handoffs, exceptions, systems, and controls. Then we assign each step to the right mix of people, automation, software, and AI.
Trained professionals review exceptions, verify results, communicate with stakeholders, and approve high-impact actions. Governance becomes part of daily operations.
Explore AI & Process Transformation or AI Readiness Assessment, in partnership with Bolgiaten.
Practical opportunities to evaluate
- Document intake, extraction, and triage
- Policy comparison and knowledge assistance
- Task routing and work prioritization
- Quality checks and exception flagging
- Escalated decision support with human approval
Why Agile for insurance
One partner from capacity to operating model
Industry workflow context
Insurance roles and processes covering claims support, policy servicing, QA, and compliance support.
U.S. leadership + Makati delivery
Experienced operators and technologists paired with specialized Philippine teams and local employment, HR, and leadership support.
Outcomes over seat count
Dedicated teams or managed processes with quality controls, escalation paths, and performance visibility.
Strategy through execution
Assess readiness, redesign the workflow, build the team, operate the process, and keep improving.
Responsible AI adoption
Prioritize value, feasibility, risk, and organizational readiness before scaling tools into regulated workflows.
Flexible starting point
Start where the constraint is: staffing, managed services, process transformation, software, or AI readiness.
Company-reported results
Faster, more accurate insurance processing
A growing commercial insurance organization faced rising back-office cost, slow turnaround, and inconsistent quality. Agile redesigned the core workflow, built a dedicated Philippine operations team with local leadership, and added QA, governance, performance reporting, and an automation and AI-readiness path.
50%+
Reduction in processing cost
35–40%
Faster processing
95%
First-pass accuracy
Company-reported results from one anonymized managed insurance back-office engagement. Outcomes depend on scope, workflow, and operating conditions. Read the full insurance case study.
Getting started
Start with the constraint
- Map the bottleneck. Volume, turnaround, quality, cost, visibility, or capacity.
- Choose the model. A dedicated team, managed service, or short diagnostic.
- Define roles and controls. What stays in-house, what the team owns, and what escalates.
- Launch with QA built in. Onboarding, sampling, reporting, and communication routines.
- Improve. Add automation and AI where they earn a place, with human judgment where the work requires it.
Insurance operations FAQ
Answers for your operating team
What is insurance BPO or insurance back-office outsourcing?
Insurance BPO (business process outsourcing) means using an outside partner for administrative work behind policies and claims, such as intake, data entry, policy processing support, documentation, QA, and status management. Your authorized team keeps coverage and claim decisions. Agile supports the operational work through dedicated Philippine teams or AI-enabled managed services, with documented processes and escalation controls.
What insurance workflows can Agile Tech Ops support?
Agile supports submissions and intake, policy processing and servicing, claims administration support, quality review, compliance support, reporting, and operational exception management. Underwriting and claims adjudication authority remain with your organization; our teams support the operational work around those decisions.
Dedicated offshore team or managed insurance services: which should we choose?
Choose a dedicated team when you want to direct day-to-day priorities; Agile handles recruiting, Philippine employment, workplace, HR, and local leadership. Choose managed services when you want Agile accountable for the process, service levels, quality, and continuous improvement. You can expand into a managed model as workflows stabilize.
Where are your insurance teams based?
Delivery is based in the Philippines, with local team support centered in Makati City, paired with U.S. leadership access. Agile recruits for your roles and provides local employment, benefits, workplace support, and HR so you do not have to build a Philippine operation yourself.
How do you support quality and compliance offshore?
We establish clear SOPs, defined escalation paths, QA sampling, performance reporting, and human review of exceptions. For regulated insurance work, human review controls keep accountability visible as automation and AI increase capacity. Final coverage and claim decisions stay with your authorized professionals, and your organization retains compliance ownership.
Can AI help insurance processing while keeping risk controlled?
AI can help when it is attached to a defined workflow with governance and human review. Practical uses include document intake and extraction, triage, policy comparison support, task routing, quality checks, and knowledge assistance. Professionals verify exceptions and approve high-impact actions. Agile also offers AI readiness assessment with Bolgiaten and process transformation to define the roadmap and controls.
What results have you published for insurance operations?
Our Clients page reports that one managed insurance back-office engagement achieved a 50%+ reduction in processing cost, 35–40% faster processing, and 95% first-pass accuracy. These are company-reported results from an anonymized engagement with a redesigned workflow, a dedicated Philippine team, local leadership, QA, and governance. Results depend on scope and operating conditions.
Do you replace our underwriters or claims adjusters?
No. We support the operational work around underwriting and claims: documentation, processing support, servicing tasks, QA, and exception handling. Coverage determinations and claim adjudication remain with your authorized staff and operating model.
How does an insurance engagement start?
Start with the operating constraint: rising cost, slow turnaround, inconsistent quality, or limited capacity. We clarify whether the next step is a dedicated team, a managed process, workflow redesign, technology support, or an AI readiness diagnostic. Then we define roles, controls, and success measures before launch.
Who is Agile Tech Ops built for in insurance?
Agile supports North American carriers, managing general agents (MGAs), program administrators, third-party administrators (TPAs), and related insurance operations that need specialized Philippine capacity and a practical path to process improvement and responsible AI adoption.
Build insurance capacity and a better operating model.
Bring us the submissions backlog, servicing queue, claims support load, or quality problem. We’ll map the right combination of Philippine talent, process redesign, technology, and AI.